Cancellation & Refund Policy

Last updated: April 17, 2026

1. Digital Card (In-App)

The digital MySafeCard profile is free of charge. There is no subscription, no payment, and no cancellation required for the digital card. You may delete your digital card or your account at any time from within the app.

2. Physical Card Orders — Cancellation Window

Physical card orders can be cancelled within 2 hours of payment confirmation, provided printing has not yet commenced. To request a cancellation within this window, email support@mysafecard.in immediately with your order number and the subject line "CANCELLATION REQUEST".

We process print orders in batches. If your order has already been sent to print (which may happen within minutes of payment during business hours), cancellation is no longer possible even within the 2-hour window.

3. No Refunds After Printing Commences

Once your order has entered the print queue, we are unable to cancel, modify, or refund it. This policy exists because each card is custom-printed with your personal information and cannot be resold or reused.

By placing an order and completing payment, you acknowledge and agree to this no-refund policy for personalised printed goods, consistent with applicable consumer protection rules for bespoke/custom items under Indian law.

4. Eligible Refund Cases

Refunds or replacements will be provided in the following circumstances:

• Defective card: The card you receive has a manufacturing defect (e.g., printing error, unreadable QR code, damaged lamination).
• Lost in transit: Your shipment is confirmed lost by the courier and does not arrive within 21 business days of the dispatch date.
• Wrong card delivered: The card delivered does not match your submitted profile information.
• Double charge: You were charged more than once for the same order due to a payment gateway error.

In these cases, we will offer either a free replacement or a full refund, at our discretion based on the circumstances.

5. How to Request a Refund or Replacement

Email support@mysafecard.in with:

• Your order number (found in your confirmation email or the app under Order History)
• A clear description of the issue
• A photograph of the defective card (if applicable)

We aim to respond within 2 business days. Approved refunds are processed to your original payment method within 5–7 business days via Razorpay. The exact credit time depends on your bank or card issuer.

6. Payment Gateway Failures

If your payment fails after the Razorpay checkout but you notice an amount deducted from your bank account, this is typically a bank-hold that will auto-reverse within 5–7 business days. If the amount is not reversed after 7 business days, contact us at support@mysafecard.in with your payment reference number and we will investigate with Razorpay.

7. Exchange Policy

We do not offer exchanges for a different card design or content once an order is placed. If you need a card with updated information (e.g., your medical details have changed), you can place a new order at the regular price. Your existing physical card will continue to link to your digital profile, which you can update at any time in the app.

If you believe your card was printed with incorrect information due to an error on our side (not your own submitted data), please contact us and we will reprint at no charge.

8. Governing Policy

This policy is governed by the Consumer Protection Act, 2019 (India) and the Information Technology Act, 2000 (India). For payment disputes, Razorpay's dispute resolution process also applies.

9. Contact

For all cancellation and refund queries: support@mysafecard.in. See also our Contact Us page.