Shipping & Delivery Policy

Last updated: September 24, 2026

1. What We Ship

MySafeCard offers a printed physical emergency ID card that displays your emergency profile — including your name, photo, blood group, allergies, emergency contacts, and a QR code / NFC-enabled URL. The card is credit-card sized (85.6 mm × 54 mm) and is printed on durable PVC. Two types are available: a PVC QR card (QR code, no NFC chip) and an NFC + QR card (built-in NFC chip and QR code). Cards are printed in-house by MySafeCard.

Each order includes: one physical PVC card and one activation code card inside the packaging. The activation code links the physical card to your digital profile.

2. Order Processing Time

After your payment is confirmed (and, where required, an emergency contact has approved), your card enters the print queue. Once your card is printed, it is dispatched within 3–5 business days. Printing and dispatch may take longer during high-demand periods, public holidays, or if there is an issue with your delivery address.

You can follow your order status in the app, and you will be notified when your order is dispatched, including tracking information where available.

3. Delivery Timelines

How long delivery takes after dispatch depends on your location and on the courier service, so we do not promise a fixed delivery date. Any delivery estimate we show you is not guaranteed. Actual delivery may vary due to courier delays, strikes, natural events, or other circumstances beyond our control.

4. Delivery Partners

We ship through a courier partner. The courier receives only the details needed to deliver your package: the delivery name, address, and phone number. Tracking information, where available, will be shared with you after dispatch.

5. Delivery Area

We currently ship to all pin codes within India. We do not ship internationally at this time.

6. Your Delivery Address

You are solely responsible for providing a complete and accurate delivery address, including your full name, flat/house number, street, area, city, state, and PIN code. MySafeCard is not liable for non-delivery or delays caused by an incorrect, incomplete, or inaccessible delivery address.

If a shipment is returned to us due to an incorrect address or failed delivery attempts, we will contact you to arrange re-delivery. Re-delivery may incur an additional shipping charge.

7. Card Content Accuracy

Your physical card reflects the information on your digital profile at the time the print file is generated. Please ensure your emergency card information is accurate and up to date before placing a print order. MySafeCard does not verify or edit card content. Once the card has entered production, we are unable to reprint it due to content changes.

8. Damaged or Lost in Transit

If your card arrives damaged, or if your shipment is confirmed lost by the courier, please contact us at support@mysafecard.in within 7 days of the expected delivery date, with your order number and a description (and photo, if damaged). We will assess each case and, where the issue is confirmed to be due to transit damage or courier loss, we will arrange a replacement at no additional cost.

9. Pricing and Taxes

The price displayed at checkout is the all-inclusive price for one physical card, including 18% GST (HSN 4911). No additional charges are applied at checkout. Shipping is included in the displayed price.

A GST-compliant invoice will be sent to your email after payment is confirmed.

10. Payment

Payments for physical card orders are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We accept UPI, debit cards, credit cards, and net banking. MySafeCard does not store your payment card details. See our Privacy Policy for how payment data is handled.

11. Contact Us

For shipping-related queries, contact us at support@mysafecard.in. Please include your order number in all correspondence. You can also visit our Contact Us page.